Improve Patient Experience and Satisfaction
OnPoint Healthcare Partners brings the technical wherewithal, seasoned resources and mature processes to transform your healthcare organization’s front-office processes. We take an empathetic patient-centric approach to schedule patients faster, provide transparent billing estimates, and reduce denials by obtaining authorizations and ascertaining eligibility on-time.
Front-Office Revenue Cycle Services
OnPoint Healthcare Partner’s patient access services are aimed at ensuring an efficient and effective patient registration and admission process. Our services include:
- Patient registration: Collecting patient demographic information and insurance information, creating a medical record, and obtaining consent for treatment.
- Insurance verification: Verifying patient insurance coverage and determining copay, deductible, and out-of-pocket expenses.
- Pre-authorization: Obtaining prior authorization from insurance companies for certain procedures and services.
- Scheduling: Scheduling appointments, procedures, and surgeries.
- Point of Service (POS) collections: Collecting copays, deductibles, and other out-of-pocket expenses at the time of service.
- Patient financial counseling: Providing patients with information about their financial responsibilities and available payment options.
- Patient experience: Ensuring that patients have a positive experience throughout the admission process and addressing any concerns they may have.
Our Patient access services ensure smooth operation of your hospital or medical group and focus on ensuring that patients receive the care they need while also ensuring that the hospital is reimbursed accurately and efficiently.