Introduction
Healthcare organizations across the nation have a clear mandate: evolve and optimize operations, both clinically and financially, before the bottom drops out. The symptoms are glaring. Healthcare organizations are fighting and struggling to remain viable. Burnt out providers are leaving the field in record numbers. Patients are left trying to find available providers. Despite the best intentions and efforts across every unique healthcare organization, the common demands of today’s EHR-entangled delivery system are outpacing our ability to perform our most sacred duties.
There’s been an increasing shift of focus for healthcare systems towards addressing the relentless challenges of declining or stagnant reimbursement, increasing operational costs, staffing shortages, overall burnout, limited patient access, and eroding patient satisfaction—just to name a few. While these challenges aren’t new, the compounding effect of today’s acceleration mandate places all of us at a crucial crossroads.
Transformation is a loaded proposition and there’s no shortage of AI-only, buzzword-heavy point solutions promising just that. The vendors are circling and hammering hard on the urgency in the atmosphere. They point at one part of the equation and fail to understand the underlying connective tissue across the entire care continuum. Most take an outside-in approach to solving our foundational challenges and overlook the actual, on-the-ground needs of the clinicians and operators they aim to satisfy. The proof is in the product. The results are simply not good enough to meet the high clinical standards that we must uphold in the provision of healthcare.
The real question we need to be asking is, how can we responsibly and safely adapt to meet the promise of new technologies with the needed layer of clinical accuracy and expertise that only experienced clinicians can deliver. How can we ensure that organizations are not just surviving, but thriving into the future? Revenue integrity connects to workflow efficiency connects to quality of care and there’s no separating the functional health of a system from the interaction of its constituent parts.
This full-continuum of care challenge is the one we’ve focused all of our attention and energy on at Onpoint Healthcare Partners. We’ve broken down the patient journey–from pre-visit to in-visit to post-visit–and taken the time to make sure that we can offer an easily-integrated, safety-first efficiency platform that optimizes workflows from a baseline of unparalleled clinical accuracy. We are committed to powering healthier systems, to maximizing care capacity and driving revenue while returning the joy of practicing medicine to the professionals who dedicate their lives to the well-being of each and every patient they meet.
Introducing Onpoint Iris: An End-to-End Provider Efficiency Platform
Onpoint Iris is an easy-to-integrate, safety-first platform that optimizes workflows across the full continuum of patient care. Our platform is an efficiency engine built to help providers and operators re-focus on what they do best. Bridging custom-built technology, generative AI, and true clinical and operational expertise, Iris relieves the administrative frustrations with enhanced safety protocols regarding all patient data, clinical information, and documentation.
Iris’s comprehensive capabilities drive a synergistic wave of efficiency and productivity across the entire patient journey (see Exhibit below).
Organizations can deploy the Iris Platform in its entirety, or choose to start with select solution(s). With Iris’s end-to-end integration approach, healthcare organizations can expand into successive areas as they continue to address and solve for their immediate challenges and needs.
The Onpoint Difference: What the Doctor Ordered
1. Dedicated Partners Focused on Your Needs
The Iris Platform offers an opportunity to partner with a single entity and reduce current vendor fatigue issues as many healthcare organizations must work with multiple point-solution sources to solve today’s challenges. Managing vendors, let alone internal staff, can be difficult and also increases opportunities for error across multiple handoffs. Onpoint becomes your dedicated partner and a part of your organization’s DNA at multiple points across your clinical and financial operations. Think of Onpoint as an extension of your team, bringing expertise and bandwidth to your community (virtually) to truly deliver what the doctor ordered.
Onpoint prioritizes comprehending the needs of each health organization we partner with and tailoring the Iris Platform to meet these needs. Our solutions were not built in a vacuum, but rather, with the support of internal expertise as well as providers, technologists, analysts, and other experts working alongside clients within the healthcare industry. Building upon this, we strive to work in unison as partners, leveraging our expertise to collaborate and proactively determine the best solution(s) to achieve the priorities and goals of the healthcare organizations we work with. Onpoint develops deep context and understanding of our partners’ current state, priorities, and future goals, and thus, ensures that our solutions are meaningful and impactful, not just partial. This dedicated partnership supports an easier, more seamless, and more integrated approach that continuously adapts as healthcare organizations evolve.
2. Meeting Today’s AI with a Layer of Clinician-Auditing
While AI continues to gain traction in healthcare and almost every industry, AI alone is still “not adequate enough to meet medicolegal standards and the standards of our provider community”1 for healthcare. Today’s AI healthtech has allowed for improvements and efficiencies in many areas, yet it is still prone to hallucinations, inaccuracies and inconsistencies.
We have seen a proliferation in AI for clinical documentation, but as it stands, providers must allocate more time than expected going back to review and edit notes, looking at clinical details, potential omissions, and preferred structure to name a few. While AI technology continues to evolve and improve, patient care is an area where the tools and processes must be impeccable. We cannot risk having something that isn’t fully ready supporting the provision of patient care, rather we recognize the need to leverage AI but have it backed by clinical intelligence (CI).
At Onpoint, we believe that the combination of AI and CI is the way to go. Our model and solutions are proprietary technologies with exceptional large language model engines that are audited and overseen by clinical experts to ensure the outcomes and results are safe, and of the highest quality and accuracy. All Onpoint solutions are integrated into a single platform that starts with technology and ends with a trained clinician who both audits the tech outputs but also completes any additional tasks that the tech could not complete. This additional layer not only ensures the best outcomes, but it also ensures that the burden to complete the task is not placed back on the healthcare organization, provider, or care team. Our two-pronged approach of AI and CI is one that healthcare organizations and providers should really weigh when considering support solutions, especially those that have a direct impact on patient care. We meet the promise of AI with a global team of medical professionals who oversee the workflows, so you don’t have to.
3. Patient Safety and Unmatched Accuracy
Patient safety and accuracy are essential to the successful delivery of healthcare everywhere. The NIH identified safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity as the proper quality objectives of healthcare delivery systems1. These objectives extend through technology, people, and processes. With ongoing technological advancements, starting from the move from paper to EHRs through the implementation of AI, providers increasingly rely on tech tools to deliver patient care. These tools must meet the most stringent demands of responsible and ethical healthcare delivery.
Onpoint understands the risk of getting it wrong, and has invested years in its infrastructure and processes to ensure its solutions are not only the best in the industry, but continuously adapt to meet shifting compliance requirements. The Iris Platform includes numerous levers and tools that go beyond the industry standard, allowing for the delivery of safe and accurate outcomes and information. From multiple AI engines to robust learning loops to quality audits and assurance programs and measures – Onpoint is constantly looking at the process and solutions to continuously improve as every .1% of accuracy counts.
The Iris Platform’s real-time, virtual clinician-audited notation solution has been able to achieve best-in-class accuracy, at 98.7%, regardless of the complexity or requirements of the patient visit and corresponding notes. Onpoint has achieved this success by not only backing the AI with CI but also with a robust QA process where data and processes are reviewed on a regular basis to help identify discrepancies and errors and take immediate corrective action.
4. Saving Time, Driving Revenue & Increasing Care Quality
Onpoint is laser focused on driving outcomes and results that healthcare organizations need to thrive into the future. We align with our partners to understand their challenges and priorities, and collaborate to identify and deploy the best solution–which always begins with safety and clinical accuracy, and continuously adapts to ever-changing environments and needs. With a focus on outcomes and results, Onpoint helps to define and implement metrics for success that ensure improvements are made and efficiencies are realized (see Exhibit below).
The Iris Platform connects the dots, seamlessly, to make workflows and processes clearer and easier at every point of patient interaction. As you begin to operationalize its capabilities, piece by piece, the aggregate value added grows exponentially. From staffing shortages to frustrated providers, budget cutting to revenue challenges, the Iris Platform is a one-stop, EHR agnostic solution that treats the symptoms of struggling systems at their root.
Conclusion
In the end, we all got into medicine to make a difference in the lives of real people. The advent of the EHR combined with new economic stresses and operational demands has pressurized the underlying fabric of the systems that are designed to save lives. Dire action is needed, but the smallest misstep in any direction can create a world of organizational pain and financial loss.
Onpoint is a safety-first organization, dedicated to getting healthcare systems back in the black, and on track to a healthier future. Integrated, accurate, and designed for easy deployment, we solve for the real needs of healthcare systems and the care teams that support them. We are a team of experienced operators and practitioners offering a one-stop, end-to-end platform that drives workflow efficiencies across the full continuum of care. It’s not revolution, it’s what the doctor ordered. At Onpoint, we take care of doctors so they can take better care of patients, and themselves.
Source
1National Institutes of Health. A Framework for a Systems Approach to Health Care Delivery. 2005.
