From Chart to Claim: How an Arkansas Primary Care Group Drove Measurable ROI 

Client Overview

A large primary care and pediatrics group based in Central Arkansas, employing more than 40 providers across seven clinics. The group is a joint member of an ACO and is focused on improving efficiency, compliance, and care quality for its growing patient population.

The Challenge

Leadership wanted to improve coding accuracy and efficiency while reducing the administrative burden on providers.  Despite already using Onpoint’s ChartFlow, which provides ambient AI-powered clinical documentation and automated charting, the group lacked a reliable way to ensure compliant coding that supported both quality care and financial performance. They needed a solution that could generate accurate, compliant CPT, E&M, and ICD-10 codes directly from their documented charts. 

Key issues included:

• Inconsistent coding accuracy across providers 

• Limited visibility into coding performance and denial drivers

• Charge lag slowing revenue capture 

• Administrative strain from manual coding review and corrections 

The Solution

Onpoint deployed CodeFlow, integrated seamlessly with ChartFlow, to create a clinically driven documentation and coding process. 

Key features included: 

• Automated encounter coding recommendations paired with clinician-audited documentation 

• Automated charge capture and compliant coding workflows 

• Protocol-driven framework to ensure consistent standards across all clinics 

• Performance dashboards to monitor coding accuracy and financial KPIs 

• Reduced manual burden on providers, allowing them to focus on patient care 

By pairing better documentation with accurate, audit-ready coding, the organization created a coding process that was both clinically sound and financially optimized. 

The Results

The group achieved measurable improvements in coding accuracy, financial outcomes, and provider efficiency. 

Financial & Operational Outcomes: 

• 18.11% reduction in charge lag 

• 1% reduction in coding denials

The combined use of ChartFlow + CodeFlow not only improved coding accuracy and compliance but also reduced administrative burden, enhanced financial performance, and gave providers more time to focus on patients. 

Interested in exploring our AI-powered solutions?

 Schedule My Free Demo