Case Study: Improving Referral Coordination and Patient Satisfaction in a Multistate Community Primary Care System (AR/TN)
Introduction The Community Primary Care System faced the challenge of staff burnout and low patient satisfaction scoring (1.9 out of 5 cumulative ranking for 2020), which the client organization reported was significantly impacted by patient referrals perpetually backlogged by nearly 100 outgoing referrals per provider, and an average time from referral origination to fulfilment of >19 […]
